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Privacy Policy

Last updated: September 7, 2026

ENGIBOTS, UNIPESSOAL LDA. (hereinafter "ENGIBOTS") is committed to protecting the privacy and personal data of its customers and website users. This Privacy Policy explains how we collect and process your personal data.

1. What Personal Data Do We Collect?

We collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Company name
  • IP address and cookies (for website functionality and, if you accept them, for analytics and advertising)

2. How Do We Use Your Data?

We use your personal data for:

  • Responding to your inquiries and providing customer support
  • Sending you information about our services (with your consent)
  • Improving our website and services
  • Complying with legal obligations

3. Legal Basis for Processing

We process your data based on:

  • Your consent (for marketing communications and cookies)
  • Legitimate interests (website operations, security, fraud prevention)
  • Legal compliance (accounting, tax obligations)

4. Data Retention

We retain your data for:

  • Contact inquiries: 2 years
  • Cookie consent preference: 1 year
  • Accounting records: 4 years (legal requirement)

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encrypted data transmission (TLS/SSL)
  • Secure servers with limited access
  • Regular security audits

6. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

  • Legal authorities when required by law

We use the service providers below, each bound by a data processing agreement and each receiving only what its purpose requires. Where a provider is outside the EU, transfers rely on the European Commission's Standard Contractual Clauses.

ProviderPurposeWhat it receives
Microsoft Azure (Ireland) Hosting and database All data you store in the platform
Resend Email delivery Recipient name and address, and the content of the message sent
Stripe Subscription payments Billing name, address, tax number and payment details. Card numbers never reach us.
TOC Online Certified invoicing Billing details required by law to issue an invoice
Microsoft Azure OpenAI Optional assistants inside the product Only the text of the item you ask it about. Nothing is used to train models.
Google Analytics Measuring how many visits lead to a sign-up When an organisation is created, a sign_up event with the analytics identifiers held in your browser (client and session id) and the country of the organisation. Not your name, not your email.
OpenAI (ChatGPT Ads) Measuring sign-ups that came from an advert on ChatGPT Only if you reached us through a ChatGPT advert. In that case, and only then, the sign-up is reported with your email address in irreversible hashed form (SHA-256), used to match the advert click. If you did not arrive through such an advert, nothing is sent.

The last two rows exist to measure advertising. You can object to them at any time by writing to geral@engibots.com, and doing so does not affect your account or your use of the product.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the supervisory authority (CNPD in Portugal)

8. AI Systems and the EU AI Act

ENGIBOTS uses proprietary AI technology (EngiMatrix AI Agents) to deliver automation services. This technology was developed in compliance with the EU AI Act. Our AI systems:

  • Operate within clearly defined permissions assigned per client
  • Cannot access systems or data beyond their assigned scope
  • Are subject to human oversight at all times
  • Process only data necessary to perform the contracted automation tasks

9. Cookies

This website uses a cookie to record your cookie choice and, if you accept them, cookies from Google Analytics and Google Ads. For details, see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

ENGIBOTS, UNIPESSOAL LDA.
Email: geral@engibots.com
Address: Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa, Portugal
Tax ID: 517227096

Engibots

From operational efficiency to competitive advantage.

geral@engibots.com LinkedIn

Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa

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