Privacy Policy

Last updated: February 18, 2026

ENGIBOTS, UNIPESSOAL LDA. (hereinafter "ENGIBOTS") is committed to protecting the privacy and personal data of its customers and website users. This Privacy Policy explains how we collect and process your personal data.

1. What Personal Data Do We Collect?

We collect the following personal data:

• Name
• Email address
• Phone number
• Company name
• IP address and cookies (for website functionality)

2. How Do We Use Your Data?

We use your personal data for:

• Responding to your inquiries and providing customer support
• Sending you information about our services (with your consent)
• Improving our website and services
• Complying with legal obligations

3. Legal Basis for Processing

We process your data based on:

• Your consent (for marketing communications and cookies)
• Legitimate interests (website operations, security, fraud prevention)
• Legal compliance (accounting, tax obligations)

4. Data Retention

We retain your data for:

• Contact inquiries: 2 years
• Cookie consent preference: 1 year
• Accounting records: 4 years (legal requirement)

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission (TLS/SSL)
• Secure servers with limited access
• Regular security audits

6. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

• Service providers (email delivery, hosting) under strict confidentiality agreements
• Legal authorities when required by law

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the supervisory authority (CNPD in Portugal)

8. AI Systems and the EU AI Act

ENGIBOTS uses proprietary AI technology (EngiMatrix AI Agents) to deliver automation services. This technology was developed in compliance with the EU AI Act. Our AI systems:

• Operate within clearly defined permissions assigned per client
• Cannot access systems or data beyond their assigned scope
• Are subject to human oversight at all times
• Process only data necessary to perform the contracted automation tasks

9. Cookies

We use session cookies for access control. For details, see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

ENGIBOTS, UNIPESSOAL LDA.
Email: geral@engibots.com
Address: Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa, Portugal
Tax ID: 517227096