Complete processes
Automates the entire flow, from the first step to final execution, including the steps that cut across several systems. These are not isolated tasks automated one by one, it is the process handled end to end.
WHAT IT DOES
Complete processes, from the first step to final execution.
EngiMatrix orchestrates people, processes and systems to run the operation end to end, with human oversight where it matters.
Integrates with what you already use
Connects to the ERP, the CRM, email and the remaining applications in use, without requiring their replacement. Where no API exists, intelligent RPAs operate directly on the systems’ interfaces.
AI with human oversight
Artificial intelligence handles the operational work and the decisions that matter stay with people. Every action is logged and auditable, in compliance with the EU AI Act.
Confidence measured on every decision
Every automatic match or classification comes with a confidence score. Above the defined threshold, the process moves on without intervention. Below it, it is routed for validation, with the information needed to decide.
Automation to your measure
The thresholds that separate what runs automatically from what goes to validation are set by the organisation. The solution can start with validation on every case and evolve as the results are confirmed.
Learns from use
Every correction made by an operator is recorded and feeds back into the matching engine. Recurring patterns from a customer come to be handled with greater confidence, progressively reducing the volume that requires manual validation.