In recent years, we have witnessed a significant transformation in technology and software, particularly in the Enterprise Process Automation (EPA) market. This evolution has been especially notable over the last year, with the accessible introduction of Artificial Intelligence (AI), marking a real qualitative leap. A large portion of business processes deals with unstructured information, such as emails or documents. The ability to sustainably and affordably process a substantial amount of this information has transformed the way process automation is executed and how value is extracted from it.
However, the most recent trends in the EPA market are not limited exclusively to technological innovations; there is also a significant component that supports the execution and implementation of these solutions. This component is crucial because process automation relates not only to technology but also to people, processes, and strategy. Often, advanced technological implementation alone does not guarantee the success of an initiative, requiring careful integration and adaptation to the business context.
Based on our perception, interactions, and accumulated knowledge, we highlight the following trends defining the market:
Artificial Intelligence
AI is undoubtedly the major technological disruption of our era, expanding the capabilities of society at large and marking a historical cycle of technological evolution. The application of OCR and more powerful and accessible Large Language Models allows for effective work with unstructured information and the generation of automated communications. This innovation has significantly broadened the scope of what is possible with process automation. We are just at the beginning of this technological journey, anticipating the emergence of more and more use cases.
Careful Evaluation of Licenses Associated with Low Code
Decision-makers are increasingly aware of the limitations associated with low-code platforms, showing a preference for investments in open-source solutions that offer direct and tangible value to their businesses, even if this implies a greater investment in development teams. This trend is reflected in the revaluation of traditional programming languages, such as Python, C#, or Java, for process automation. At Engibots, we follow this trend with the development of our own technological framework, which uses these languages without imposing licensing on clients.
Need for Frameworks to Support Business Automation and AI
The success of EPA and AI projects does not depend exclusively on the technology used; it is equally crucial to adopt a procedural and structured approach. There is a growing need for frameworks that maximize the success of projects, covering multiple technologies and aspects, from identifying needs to governance and sustainability, without forgetting ethics. Successful projects in these areas are essential to extrapolate success factors to other initiatives, contributing to a better and more efficient society.
New Ways of Evaluating ROI and Changing Mindset
New companies and entrepreneurs are emerging with a completely renewed vision of the business and strategic mindset. These new leaders rethink organizations and customer offerings, supported by a robust digital culture. In the coming years, businesses are expected to emerge capable of generating millions with reduced teams, thanks to the leverage power of current technology. Moreover, the perspective on the benefits of automation has evolved from a focus on cost reduction to focusing human effort on areas of greater value.
The current trends in the EPA market reflect a natural evolution towards smarter, more flexible, and strategically integrated solutions. At Engibots, we are committed to leading this transformation, offering automation solutions that not only address emerging technological needs but also align with the human and strategic dynamics of organizations. Through the application of advanced AI, the valorization of open-source frameworks, and the adoption of a holistic approach to business automation, we are ready to empower companies to face the challenges of the future.
