Teams receive hundreds of emails a day and manual triage consumes time and leaves requests unanswered.

What we automate

Automatic reading and categorisation of every email by topic (invoice request, complaint, cancellation, proof of payment, etc.), with configurable categories
Automatic actions per category: reply to the customer, routing to the right department, creating an event in the ERP or starting a process (e.g. orders)
Replies with real data looked up in internal systems (e.g. an invoice request queries the ERP, attaches it and replies)
Organisation also reflected in the user's Outlook
Continuous learning: every category correction improves the next classification

Drastically less triage time and fewer lost or forgotten requests.

A large share of requests are frequent questions that do not require human intervention, but that keep the team busy.

What we automate

Automatic answers to frequent questions, with data looked up in internal systems (order status, invoices, deadlines)
Smart assignment of each request to the right operator, based on resolution history, availability and workload
Escalation to a team member only when the case requires it
Applicable to any inbound channel (email, WhatsApp, ERP events)

Instant answers for the customer and a team free for the cases that require analysis.

WhatsApp is now a central customer contact channel, but hard to manage manually at scale.

What we automate

Two-way conversations: the platform starts contact from ERP events (e.g. a new lead) and replies to incoming messages
AI triage of incoming messages, gathering the context of the process (order and invoice data) before replying
Automatic replies in simple cases and escalation in the rest
Conversation flows designed per topic and configurable

Presence on the customer's preferred channel, without overloading the team.

Keeping the customer informed throughout each process is essential, but doing it manually is unsustainable.

What we automate

Automatic notifications at every step and event (invoice due date, service appointment, contract change)
Multichannel sending: email, SMS and WhatsApp
Templates configurable per event type, with text personalised per customer
Batch sending from a file or list, with attachments when needed

Customers always informed and fewer follow-up requests to the team.

Metric	Before	After
Email triage time	2–4 hours/day	Automatic (exceptions only)
Answers to frequent questions	Hours	Immediate (24/7)
Unanswered WhatsApp messages	Frequent	Zero (everything logged)
Customer informed of request status	Manual/irregular	Automatic at every step

Communication and Customer Service Automation

Operational results.