Automatic Email Triage
Teams receive hundreds of emails a day (requests, questions, confirmations) and manual triage consumes valuable time.
What we automate
- Automatic reading and classification of incoming emails
- Extraction of the relevant data from each request
- Automatic routing to the responsible team or system
- Automatic confirmation reply to the sender
Drastically less triage time and fewer lost or forgotten requests.
Virtual Assistant
A large share of the requests that reach customer service are frequent questions that do not require human intervention.
What we automate
- Automatic answers to frequent questions, 24/7
- Information lookup in internal systems (order status, invoices, deadlines)
- Escalation to a team member when the request requires a decision
- Continuous learning from interactions
Instant answers for the customer and a team free for the cases that require analysis.
WhatsApp Customer Service
WhatsApp is now a central customer contact channel, but hard to manage manually at scale.
What we automate
- Automatic reception of and reply to WhatsApp messages
- Integration with the virtual assistant and internal systems
- Handover of conversations to the team when needed
- Logging of every interaction for traceability
Presence on the customer's preferred channel, without overloading the team.
Automatic Notifications
Keeping the customer informed throughout each process is essential, but doing it manually is unsustainable.
What we automate
- Automatic notifications at each step of the process
- Status alerts (request received, in progress, completed)
- Multichannel communication (email, SMS, WhatsApp)
- Reminders and alerts configurable by event type
Customers always informed and fewer follow-up requests to the team.