Collections Automation
Manual collections consume time and leave amounts unpaid, with reminders that depend on the team's availability.
What we automate
- Automatic sequence of payment reminders, with escalation configurable over time
- Escalation by channel and level: email, SMS and WhatsApp, up to a collections manager or legal action
- Payment reference and outstanding amount included in every communication
- Exception rules per client, tier, amount or period (e.g. pauses during company holidays)
- Status record of every notification (sent, delivered, answered) and debt history
Fewer overdue balances and better cash flow.
Supplier Invoice Processing
Entering supplier invoices by hand is slow, error-prone and delays the whole payment cycle.
What we automate
- Invoice collection by email, upload or cloud repository
- Automatic reading of invoices, credit notes and receipts, extracting supplier, dates and line items
- Automatic matching with delivery notes and purchase orders
- Accounting entry (account and VAT per item) with a simulation of the impact on the current account before validating
- Learning per supplier: every operator correction improves the next recognition
- Human validation only where needed, with the hold reason flagged
Less manual work and a faster payment cycle.
Bank Reconciliation
Manually matching bank statements with invoices and credit notes is slow, and it is where discrepancies and unidentified payments slip through.
What we automate
- Automatic statement retrieval from several sources (open banking, file or bank API)
- Smart matching between each transaction and the customer's documents in the ERP, with priority and ageing rules
- Automatic customer identification from the transaction description
- Validation by the customer, by email, when the transaction is not conclusive
- Management of open cases, with clear statuses (to reconcile, partial, ERP error)
- Cross-validation between home banking, statement and ERP, with no discrepancies
What took days now takes minutes, with a complete audit trail.
Credit Notes and Direct Debits
Issuing credit notes and handling returned direct debits manually causes delays and a lack of control over repeated incidents.
What we automate
- Automatic issuing and sending of credit notes, with a record of the customer's acceptance
- Stamped receipt confirmation (date, customer and email) when the note is downloaded
- Processing of direct debits returned by the bank, with automatic generation of the associated invoice
- Automatic actions for repeated incidents: retry, debit cancellation or alert to the account manager
- Exception rules per client, amount or invoice (e.g. client in negotiation, invoice in dispute)
Credit and debit processes handled with clear rules.