Based on our extensive experience in prospect meetings, we often encounter the significant challenge that companies face when embarking on the automation journey. Each organization is unique, with its own processes and technologies, and constantly confronts mounting challenges and complexities in their business operations. This daily hustle and bustle can sometimes hinder strategic thinking, making it arduous to identify areas of inefficiency and propose improvement initiatives.
One question we frequently pose to our clients is, “If your company were to grow by 50%, which part of your organizational machinery would sound the alarm first?” The common response is often the need to hire more personnel. However, is this a realistic scenario? Especially in today’s global landscape, where talent demand is continuously rising and availability is scarce. Relying solely on human labor as the foundation of a business model is no longer a viable option. Machines, computers, software, algorithms, and automation have enhanced human capability to achieve higher efficiency, allowing us to accomplish more work in less time. This has become the prevailing trend – increasing capacity and embracing automation, with humans taking on roles of monitoring, creativity, and decision-making. Therefore, a business that relies on an equivalent increase in human resources to match its growth is unlikely to experience exponential progress.
Taking on the perspective of a decision-maker, it becomes challenging to evaluate the next digital transformation initiative that will streamline organizational efficiency. Particularly considering the multitude of solutions and software that have emerged over the past decade. Establishing a strategy and direction amidst the constant bombardment of market solutions is a complex process that necessitates an ongoing search for a transformative path for the organization. However, there is an undeniable truth: every software available in the market is developed with a generalist purpose, making customization to match specific operational realities a difficulty. The more generic the software, the greater the need for customization and services to adapt it to specific requirements.
This is where automation solutions and technologies like Robotic Process Automation (RPA) come into play. They aim to bridge the gaps left by generic software by enabling the design of process automations tailored to the organization’s reality, current needs, and technological capabilities. This is why RPA has experienced remarkable growth in recent years, providing a quick and seamless way to establish bridges between software and humans, which previously relied solely on human intervention or necessitated significant investments in customizing generic software.
However, from the perspective of decision-makers, it can be challenging to perceive and acknowledge that humans are still performing tasks that could be automated by robots within organizations. It requires a critical and often detached view of organizational practices to develop an automation strategy that truly aligns with the business reality.
This is where Automation Consulting can significantly benefit an organization by:
- Conducting an independent analysis, engaging with decision-makers and gathering insights from process operators.
- Providing a suitable framework aligned with the organization’s operational and technological context.
- Understanding and analyzing the potential application of automation technologies.
- Defining a strategy and roadmap that will fuel subsequent automation initiatives.
Therefore, Automation Consulting aims to study the applicability of process automation within a specific organization, encompassing various business and technological aspects, in order to substantiate decisions that will materialize into effective automation projects.